Our Services

About Us

When buying from Sevenoaks you are placing trust in one of the biggest, longest - established and most respected specialist hi-fi and home cinema retailers in the UK.

We have been making home entertainment come alive for customers for over 40 years. And, with a national network of 26 stores and a hard-won reputation for outstanding customer service, we are confident that we can do the same for you.

Introduction To Custom Installation

Custom installation is the ideal way to maximise the performance of your home entertainment system and with years of experience, Sevenoaks are leaders in the field. When you opt for our Custom Installation service our experts work with you to ensure your system is tailored to your home, acoustically and aesthetically.

Custom installation can range from something as straightforward as mounting a flat-screen television onto a wall, to specifying and installing a full multi-room system. It can include both Hi-Fi and Home Cinema along with your computers, lighting and other home automation. Whatever level of installation you choose our experienced installers will offer you the personal attention you expect.

Multi-Room Audio

These systems provide the convenience of selecting what you want to listen to from wherever you are in your home. Quality options vary widely these days so you can choose exactly how much you want to spend, room by room. They avoid clashes of interest too: you can listen to your new CD in the lounge while your partner streams their favourite track in the kitchen. As you would expect from a bespoke system both speakers and equipment can also be hidden to ensure the equipment doesn’t get in the way.

The very latest technology can also be used to control your system. Choose whether you like discrete touch pads built in to your wall, like light switches. Or prefer to jump on your iPad, iPhone or other such devices to view albums, artwork and even lyrics, as well as controlling basic functions such as volume or radio stations. Many of these systems can operate wirelessly, keeping things both simple and inexpensive. Or if you prefer can be hardwired to ensure even higher performance and reliability is achieved.

Home Cinema

If it’s Movies and the idea of a Home Cinema that appeals, then it’s definitely time to visit one of our stores to see just how good things have become. A Home Cinema is something the whole family will enjoy together. We supply and install the very best and largest flat-screen TV’s and projectors, along with state-of-the-art electronics to rival the multiplexes’ but without the hassle. We can show you how to get the best out of your existing library of films and help you stream movies all around your home.

New Building Projects

In this era of ‘Grand Designs’ many of our satisfied customers have approached us just as they’re about to embark on a project. This could be a refurbishment, an extension or even a new home build. This is the ideal time to think about our Custom Installation services. Perhaps you have been thinking about a loft or basement conversion for a home cinema? Whatever your plans, Sevenoaks can do these installations for you - whether it’s just a case of hiding cabling safely away or commissioning a complete bespoke solution.

Want to know more? Either e-mail your local Sevenoaks store or alternatively e-mail us via enquiries@ssav.com or feel free to pop in to your local store to discuss your options.

Our Services

*         Customer Complaints - If after consultation your complaint has not been resolved at store level, you can write to us at our Head Office.

 

Sevenoaks Sound & Vision Limited (Head Office)
Unit 1 Morewood Close,

Sevenoaks,

Kent

TN13 2HU

 

Tel: 01732 775635

E-Mail: enquiries@ssav.com

 

*         Delivery & Installation (In-store) - At Sevenoaks, we believe that the quality of installation is crucial in getting the most from your equipment. As such, all stores offer a delivery and installation service by staff that are properly trained to get the most from your equipment. This service may be chargeable, please ask a member of staff in-store for more details.

*         Delivery (On-line) - We offer free mainland UK delivery on all orders. Additional charges may apply to areas outside the UK mainland. Please note that unfortunately orders from Jersey and Guernsey cannot be accepted. Sevenoaks only ships within the United Kingdom and delivery charges are subject to change at any time. Please see your shopping cart for an estimate of the exact shipping charges pertaining to your order. In the unlikely event that shipping charges are higher than estimated, you will be notified by e-mail before the charges are made to your credit or debit card. Some items are not available for home delivery and must be delivered to a shop via our click and collect service, (ship to store). Other items may not be purchased on-line; these are only available through your local Sevenoaks store. Note that Sevenoaks reserves the right to refuse an on-line order at any time.

*         Demonstration Facilities - We believe that the only way to properly choose your equipment is by receiving unbiased help and advice. We also believe that a demonstration is important to fully appreciate the capabilities of the products that we stock. All Sevenoaks stores have demonstration rooms where you can watch and listen in comfort. Please contact your local Sevenoaks store to arrange a free demonstration. 

*         Exchange Policy (Goods Purchased In-store) - If you are not entirely happy with your in-store purchase, you may return it within 10 days and exchange it for goods of equal or higher value - no cash value is offered. Goods must have been auditioned before purchase and must be returned in their original condition with all packaging and accessories. Offer excludes special orders.

*         Exchange Policy (Goods Purchased On-line) - Please refer to www.ssav.com/k/policies. 

*         Pricing (In-Store / On-line) - It is our policy to have clear and transparent pricing at all times in accordance with Trading Standards guidelines. 

*         Warranty Details - Sevenoaks Sound and Vision warrant all equipment that we sell for a minimum of twelve months on new equipment and three months on second-hand equipment. You will be advised of the length of the warranty on each piece of equipment before or at the time of purchase. 

*         WEEE Information - Please refer to www.ssav.com/k/weee-information.

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