The following is a small selection of comments from our customers.
Christmas Chocolates - Leeds (Wetherby)
In reference to your supply of equipment and recent installation work carried out at my home. I am now writing to thank you and your team for the excellent service provided. In particular, I want to thank James, Chris and the ‘trouble shooter’ (whose name I am not sure about) for the excellent job done. It’s truly Christmas arrived early at our home! Just a small point on the accounting, I have noticed that you have charged me slightly over the quoted price. However, please don’t bother returning the seven pounds extra that I paid, instead, please distribute some chocolates to the guys who worked hard! Merry Christmas, all of you there!!
Excellent Service - Cambridge / Leeds (Wetherby)
To all the staff of Sevenoaks Sound & Vision, Cambridge & Wetherby,
Just a short note to say thank you for the excellent service that I received from both shops during my recent Monitor Audio BR5 purchase. To be able to walk into the shop in Cambridge, have excellent service late on a Saturday afternoon, be offered an absolutely fantastic discount only to give up the sale to another branch speaks volumes on how to run a business and satisfy your customer base. For the Wetherby branch to honour the quote for the speakers and then order them, knowing the short timelines and pressures I was under in my last week in the UK was again, something quite special. I am sure that the effect of good service on a relatively low cost purchase buyer is not lost on you, and you know that this level of service will be reciprocated by customers seeking you out again during the upgrade process over the coming years. I can't thank you all enough for the professionalism, effort and understanding that went into the sales process. At the end of it all, I ended up wiring up the speakers at 1 am in the morning, the day the shipping company arrived in order that I could listen to them.
They've now taken pride of place in the new lounge in Germany, and after 50 or so hours of playing are sounding fantastic through my Rotel RA-04 amp & MP3 player setup. Once again, many thanks for all you did, and rest assured, if I am back in the UK and buying Hi-Fi equipment, Sevenoaks Sound & Vision will be the first shop I walk into.
The Right Decision - Cambridge
I am writing to you to express my thanks for all the help and advice I received from your team over the past few months regarding my surround sound system. I was impressed with their professional and helpful approach. I can safely say that what I finally purchased was not what I originally listened to, or had considered, but I am certain that as a result of Mike’s advice, I have made the right decision and I am more than happy with the performance.
Evening Fix - Leeds (Wetherby)
I just wanted to thankyou for the extra effort you put into getting my Sonos up and running, It's rare these days that anyone is willing to not just work at 7pm in the evening but to actually start then. I can now confirm that all is up and running and that I'll be back for a couple more zones in the new year.
Home Cinema - Epsom
Just a short note to thank you for all your help recently setting up the system and the remote. We were really impressed with your thoroughness and attention to detail which made what seemed a complex process to us relatively simple.
Projection Home Cinema - Epsom
I just wanted to say a huge thank you for the great job you did with our cinema installation. You really went out of your way to make sure we got what we wanted and stayed with the job until every last detail was to our satisfaction. We really appreciated that, and getting the projector bracket customised to suit our room was brilliant. You went out of your way to give us outstanding customer service and we are very grateful. Thank you so much and if you ever need a customer reference then do let me know as I'd be happy to help. I'd highly recommend you to anyone!
Lounge AV System - Epsom
I was a little nervous at first with all the holes in my walls... but Ed and the team at SSAV Epsom have surpassed my expectations. The remote works everything perfectly and my lounge still looks like a lounge! My Spectral furniture looks beautiful - I love the way everything works with the doors shut, and all the storage for our DVDs and CDs.
Various Systems - Epsom
We always tell our friends how good you are at Sevenoaks Epsom - certainly the best suppliers we use for anything connected to our home.
Plasma TV - Epsom
Good old-fashioned service!
Kitchen/Family Room AV System - Epsom
Thanks very much to Rob and Owen for your latest efforts at our house - fantastic sound, beautiful picture, great looks - absolutely splendid! The usual superb service and work. Much appreciated,
Bernhard & Yvonne