Mr G
Dear Sirs,
I am writing to express my thanks for a job well done. I knew you were the guys for me from the moment I first went into your shop and spent the princely sum of £2! I met Terry on that occasion. He immediately impressed me with his knowledge, enthusiasm and politeness. I generally hate going into shops of any sort, usually due to the surly nature of so many staff. This was different; in fact I spent forty minutes in the shop which for me is an age.
When I got home I think my wife knew that my long drawn out war of attrition; Hi-Fi magazines strategically left around the house, reviews of plasma screens, etc was reaching its culmination. I couldn’t stop babbling about Sevenoaks and how professional they were. This eventually led to another visit wear I met Andy. We arranged a site survey which was well worth it for anyone considering having multiple pieces of kit installed. Andy thanks for listening and talking to us rather than ‘down to’ or ‘at us’. Your advice was appropriate to our circumstances and we were impressed with the fact that you addressed our concerns and didn’t just try and flog us big shiny kit.
I would like to thank Mark and Terry for their advice on turntables. Both my wife and I wanted a turntable (despite the children’s lament that we were buying ancient stuff) but had no idea what to buy. You were always patient and thorough without being condescending.
Once again thanks very much for the excellent service.
Mr & Mrs B
Dear Andy, just a quick note to thank you for all your help and advice in installing the complete “Sound and Vision System” in our new house.
Your help in choosing the correct system as well as your flexibility and the way you liaised with the builders to ensure the installation went smoothly and with no stress for us was brilliant.
We are delighted with the final results and are thoroughly enjoying the whole system especially the Sonos system.
Many thanks for everything you have done, we would recommend your service with confidence to anyone.
Mr G
Dear Mark,
It has been a couple of months or so since I purchased my AV system from yourselves and I would like to thank you for your assistance in helping me select a system that suited my needs. When I first visited your shop I was apprehensive about what seemed a daunting task, but you and your staff soon put me at ease. You were friendly, helpful and knowledgeable and nothing seemed too much trouble. This combined with your excellent demonstration facilities made the process a real pleasure. In fact I felt that I was spending time with “fellow enthusiasts” rather than in a normal shop environment and never felt that there was any pressure to buy. The excellent service continued when Andy installed my system. He was obviously knowledgeable and professional but clearly also took a genuine interest in achieving the best possible performance. I’m sure we both got a great deal of pleasure from the fantastic sound and vision once the installation was completed. So thanks again and I look forward to spending more time with you in the future.
Mr C
Dear Mark,
I would like to thank you for the time you spent explaining my options for a home cinema. It was a pleasurable buying experience, unbiased and knowledgable.
My package is sensational and would recommend anyone to come to you.
Mr & Mrs M
Dear Andy, on behalf of my wife and I, we just wanted to say a big thank you for a top class installation of our home cinema projector system. Thank you for making us the envy of all our friends. The whole experience from start to finish was more than anyone could ever ask for. Fantastic service.
Truly awe inspiring real movie experience that cannot be matched by conventional plasmas and LCD TV’s alone. I would have no hesitation to recommend the terrific service and installation that you provided to anyone of my green with envy friends.
Thanks again.
Mr R
Dear Mark,
This is just a small note to heap praise upon all the staff at your Southgate branch. In all manner of ways these Hifi heroes made my shopping experience fun and easy, helping with all technical problems and even delivery of items that posed a problem because of their size. Once again thanks to all and best wishes for the future.
Mr M
Dear Andy,
I am writing to thank you for the excellent job performed by you and your colleagues at the Sevenoaks Southgate branch in specifying and installing a new sound system and plasma screen for me. From the time that I initially approached you for advice on my initial requirements right through to the completion of the installation, the level of service afforded me has been of the highest quality. The installation was carried out as scheduled and in a thorough and professional manner and I am very pleased with the finished product, the sound quality of which exceeds my expectations. Please convey my thanks to all of your colleagues involved. Thank you again.