Ordering Info


For new product information, technical assistance, and to book demonstrations you can find your nearest store using our Store Locator

If you have a question relating to an online order, or for any other comments and suggestions you can email our customer support team at support@ssav.com or call us on 01732 740944.

Place Orders & Pay On-line
The Sevenoaks Sound & Vision website makes it easy to find and order the products you need. When you order and pay on-line, our intelligent system immediately starts working to ensure that you receive your products as soon as possible. We accept payment by Visa, Master Card and PayPal. The payment methods are clearly listed when you checkout. Cash On Delivery orders are not accepted. Sevenoaks Sound & Vision does not accept credit card numbers delivered by e-mail or over the phone. You should never send credit card numbers by e-mail, as this is not a secure practice.

VAT
The selling / offer prices that are featured on the Sevenoaks Sound & Vision website include VAT at 20%.

Telephone, Postal Mail, Fax & E-Mail Orders
The Sevenoaks Sound & Vision only accepts on-line orders. Orders cannot be placed by telephone, postal mail, e-mail or fax. If you have issues using this website, your web browser might be outdated. We recommend using a recent version of Microsoft Internet Explorer, Goole Chrome, Mozilla Firefox or Safari.

Headphones
Please note that for hygiene reasons we do not accept returns on in-ear headphones where the packing has been opened. Please visit one of stores across the UK if you would like to inspect the headphones and speak to one of our experts. Note that this does not affect your statutory rights.

Cash On Delivery Orders
Cash On Delivery orders are not accepted. All orders must be placed online using a credit card.

Preferred Shipping Method
To get your order to you as quickly as possible, we may need to split it into multiple shipments. As you check out, you can select whether or not to allow us to split your order. If you do not want your order split into multiple shipments, please let us know via e-mail to enquiries@ssav.com.

Delivery Charges
Sevenoaks Sound & Vision currently offers free Mainland UK delivery. Orders from Jersey and Guernsey will not be accepted. Additional charges may apply to areas outside the Mainland UK - deliveries to the Isle of Man and Orkney Islands will incur an additional charge - please e-mail enquiries@ssav.com for more details.

Sevenoaks Sound & Vision only ships within the United Kingdom and delivery charges are subject to change at any time. Please see your shopping basket for an estimate of the exact shipping charges pertaining to your order. In the unlikely event that shipping charges are higher than estimated, you will be notified by e-mail before the charges are made to your credit card. Some items are not available for home delivery and must be delivered to a shop. Other items may not be purchased on-line. Please check products for shipping notes as you shop.

International Orders
Sevenoaks Sound & Vision will not deliver to an address outside the United Kingdom and reserves the right to refuse an order at any time for any reason.