Terms & Conditions

Company Philosophy

To provide high quality Hi-Fi, Home Cinema and home entertainment equipment at competitive prices from knowledgeable staff with excellent pre and after sales service.

Demonstration Facilities

We believe that the only way properly to choose your equipment is by receiving unbiased help and advice. We also believe that a demonstration is important too fully appreciate the capabilities of the products that we stock.

All Sevenoaks stores have demonstration rooms where you can watch and listen in comfort. Please contact your local Sevenoaks store for a free demonstration.

Exchange Policy

If you are not entirely happy with your purchase, you may return it within 10 days and exchange it for goods of equal or higher value - no cash value is offered.

Goods must have been auditioned before purchase and must be returned in their original condition with all packaging and accessories. Offer excludes special orders.

Delivery & Installation

At Sevenoaks, we believe that the quality of installation is crucial in getting the most from your equipment. As such, all stores offer a delivery and installation service by staff that are properly trained to get the most from your equipment.

This service may be chargeable, please ask a member of staff in-store for more details.

We also offer a Custom Installation service - for more information, please visit www.sevenoaksci.co.uk.

Pricing (In-Store)

It is our policy to have clear and transparent pricing at all times in accordance with Trading Standards guidelines.

Pricing (On-line)

Due to the fast changing market, we do not publish prices on-line (except clearance items). For our latest prices, please contact your nearest Sevenoaks store.

Warranty Details

Sevenoaks Sound and Vision warrant all equipment that we sell for a minimum of twelve months on new equipment and three months on second-hand equipment. You will be advised of the length of the warranty on each piece of equipment before or at the time of purchase.

Note that for a limited period, all Plasma and LCD TV screens 26” and over come with a Five Year Warranty (please contact your nearest Sevenoaks store for more information).

Customer Complaints

If after consultation your complaint has not been resolved at store level, you can write to us at our Head Office.

Head Office - Contact Details

Ben Atkins
Sevenoaks Sound & Vision Limited
109-113 London Road
Sevenoaks
Kent
TN13 1BH
Tel: 01732 466215
E-Mail: admin@ssav.com

Company Registration Number

Registered in England No: 3008095