Terms & Conditions
Company Philosophy
To provide high quality Hi-Fi, Home Cinema and home entertainment equipment at competitive
prices from knowledgeable staff with excellent pre and after sales service.
Demonstration Facilities
We believe that the only way properly to choose your equipment is by receiving unbiased
help and advice. We also believe that a demonstration is important too fully appreciate
the capabilities of the products that we stock.
All Sevenoaks stores have demonstration rooms where you can watch and listen in
comfort. Please contact your local Sevenoaks store for a free demonstration.
Exchange Policy
If you are not entirely happy with your purchase, you may return it within 10 days
and exchange it for goods of equal or higher value - no cash value is offered.
Goods must have been auditioned before purchase and must be returned in their original
condition with all packaging and accessories. Offer excludes special orders.
Delivery & Installation
At Sevenoaks, we believe that the quality of installation is crucial in getting
the most from your equipment. As such, all stores offer a delivery and installation
service by staff that are properly trained to get the most from your equipment.
This service may be chargeable, please ask a member of staff in-store for more details.
We also offer a Custom Installation service - for more information, please visit
www.sevenoaksci.co.uk.
Pricing (In-Store)
It is our policy to have clear and transparent pricing at all times in accordance
with Trading Standards guidelines.
Pricing (On-line)
Due to the fast changing market, we do not publish prices on-line (except clearance
items). For our latest prices, please contact your nearest Sevenoaks store.
Warranty Details
Sevenoaks Sound and Vision warrant all equipment that we sell for a minimum of twelve
months on new equipment and three months on second-hand equipment. You will be advised
of the length of the warranty on each piece of equipment before or at the time of
purchase.
Note that for a limited period, all Plasma and LCD TV screens 26” and over come
with a Five Year Warranty (please contact your nearest Sevenoaks store for more information).
Customer Complaints
If after consultation your complaint has not been resolved at store level, you can
write to us at our Head Office.
Head Office - Contact Details
Ben Atkins
Sevenoaks Sound & Vision Limited
109-113 London Road
Sevenoaks
Kent
TN13 1BH
Tel: 01732 466215
E-Mail: admin@ssav.com
Company Registration Number
Registered in England No: 3008095