Support


Support

Welcome to the Sevenoaks Sound and Vision Support Center.

Below you will find all of our FAQs, organised into categories to make it easier to find the answer you are looking for.

 

Ordering Online


Do you charge for delivery?
Some products do not have 'Add to basket' buttons, why is this?
Do you ship outside of the UK?
What payment methods are accepted?
My payment method keeps failing, what should I do?
I've changed my mind, can I cancel my order?
Can I place an order over the telephone?
Will I be charged as soon as I place my order?
I have a question about your finance options, where can I find the FAQs?

Faulty Products



I purchased a product online within the last 30 days and I believe it is faulty, what should I do?
I purchased my product online longer than 30 days ago but it is within its warranty period and I believe it is faulty, what should I do?
I purchased my product in-store and I believe it is faulty, what do I do?

 

Returns & Refunds


I purchased my product online within the last 30 days and I wish to return it for a refund, how do I do this?
I purchased my product in-store and wish to return it for a refund, how can I do this?
Do I have to pay to return an online order?

 

Product Advice & Demonstrations


I need technical advice on a product, who should I contact?
I wish to book a demonstration, how do I do this?

 

Clearance Items


I would like some more information about the condition of a clearance product, who should I contact?
Do clearance products come with a full warranty?
Does your returns policy cover clearance products?
What does 'Open box product' mean?

 

General Information


How do I sign up for your newsletter?
Can I change my details and password for my account?
Do you offer a trade-in service or buy-back scheme?
Do you offer a gift wrap service?
Do you sell gift vouchers?
Do you sell extended warranties?
Where can I find your full policies?

Contact Us


Contact us about an order placed online

If you have placed an order online, or have a question about placing an order online, please email support@ssav.com or ring 01732 740 944.

We endeavour to answer all customer emails within 24 working hours. Our office hours are Monday to Friday, 9am to 5:00pm. We are closed on Bank Holidays.

Contact your local store

If you need advice about products, in-store purchases or to book a demonstration please use our Store Locator to find contact details for your local store.

Suggest a website improvement or report an error

If you have a website improvement suggestion or if you have noticed an error, please email onlinestore@ssav.com

 

Head Office/Registered Office

Sevenoaks Sound and Vision Limited

Unit 1

Morewood Close Industrial Estate

Sevenoaks

Kent

TN13 2HU