Who Are Sevenoaks Sound and Vision?
Established in 1972, Sevenoaks Sound and Vision are one of the largest independent Hi-Fi and Home Cinema retailers in the UK. You can learn more about the business here.
With 24 beautiful stores nationwide, a best-in-class eCommerce website, and a friendly UK based Telesales team, we are proud to offer a unique, first-class experience for our customers. All of this is supported by a custom installation service which specialises in the creation and installation of bespoke home entertainment systems to suit all budgets.
At Sevenoaks Sound and Vision, we guarantee superb customer service – that means listening carefully to what our customers want, offering expert impartial advice, and having access to an unrivalled product range.
When you join Sevenoaks Sound and Vision you will receive expert training from some of the most famous Hi-Fi and Audio-Visual brands in the world. We offer competitive salaries, great staff prices, a company pension, and most importantly of all, a chance to be part of a community of enthusiasts who really love music, movies, and technology.
We want all of our colleagues to achieve a happy and rewarding work life balance, so our stores generally don’t open on Sundays or Bank Holidays, or have late opening hours. We also strongly believe that everyone who joins us should to be able to achieve their true potential – most of our management team started their careers serving our customers in one of our stores.
If you have a genuine enthusiasm and passion for home entertainment, are dedicated to customer service, and are looking for an exciting, fun, and rewarding career, then we’d love to hear from you!
Store Manager Roles
As Store Manager you are responsible for the overall day to day running of the store, managing and mentoring your team, liaising with Head Office, and ensuring our customers always receive the great service they have come to expect when they shop with us.
Ideally you will have several years of retail experience in consumer electronics, however we will always consider applications from candidates with a more general, commercial and customer focused retail background. We are looking for individuals who can demonstrate a high level of autonomy but at the same time know when to request advice and support.
Managing one of our stores requires a considered approach to every aspect of the business, including following company policy, and delivering profitable results annually, based on clear, achievable targets.
Our expectations for the wider business are to grow considerably, and you will be instrumental in helping us to achieve this.
Full technical and product training will be given, along with close support from the start to ensure you succeed.
If you think you can make a difference with your ideas and enthusiasm and be part of our continued success and expansion, we want to hear from you. In return, we offer permanent roles with a competitive salary, generous commission and staff discount schemes, enrolment into an occupational pension scheme and holiday entitlement over the statutory minimum.
Brighton (East Sussex)
Guildford (Surrey)
If you would like to apply for any future vacancies please email our HR Department with a CV, Covering Letter and the location(s) you are interested in working at to hr@ssav.com.
Assistant Manager Roles
As Assistant Store Manager you will deputise for the Store Manager, ensuring the continued successful day to day running of the store, managing your colleagues, and ensuring our customers always receive the great service they have come to expect when they shop with us.
Ideally you will have some retail experience in consumer electronics, however we will always consider applications from candidates with a more general, commercial and customer focused retail background. We are looking for individuals who can demonstrate a high level of autonomy but at the same time know when to request advice and support.
Full technical and product training will be given, along with close support from the start to ensure you succeed.
If you think you can make a difference with your ideas and enthusiasm and be part of our continued success and expansion, we want to hear from you. In return, we offer permanent roles with a competitive salary, generous commission and staff discount schemes, enrolment into an occupational pension scheme and holiday entitlement over the statutory minimum.
We have positions available in the following stores:
Norwich (Norfolk)Oxford (Oxfordshire)Please email our HR Department with a CV, Covering Letter and the location(s) you are interested in working at to
hr@ssav.com.
Senior Sales Consultant Roles
We are looking for individuals who are confident, passionate about music, movies and technology, and who are able to offer superb service to our customers, including setting up and demonstrating the best Hi-Fi and AV equipment.
Your role will also include assisting in the smooth and efficient running of the store, in order to maximise sales and profits, whilst maintaining high standards of customer service and a safe and attractive environment for both customers and staff, and ensuring a ‘best in class’ experience is delivered to all of our customers, all of the time.
Full technical and product training will be given, along with close support from the start to ensure success.
We offer permanent roles with a competitive package, and generous staff discount schemes, enrolment into an occupational pension scheme and holiday entitlement over the statutory minimum.
We have positions available in the following stores:
Cambridge (Cambridgeshire)
Guildford (Surrey)
Norwich (Norfolk)
Oxford (Oxfordshire)
Please email our HR Department with a CV, Covering Letter and the location(s) you are interested in working at to hr@ssav.com.
Sales Consultant Roles
The role will include assisting in the smooth and efficient running of the store, in order to maximise sales and profits, whilst maintaining high standards of customer service and a safe and attractive environment for both customers and staff, ensuring a 'best in class' experience is delivered to all of our customers, all of the time. Ideally some retail experience is preferred, however we will consider a more general customer focused background, as well as a passion for music and movies.
Full technical and product training will be given, along with close support from the start to ensure success. You will help customers with purchases, advise on products, and assist your colleagues with setting up and demonstrating the best Hi-Fi and AV equipment.
If you think you can make a difference with your ideas and enthusiasm and be part of our continued success and expansion, we want to hear from you. In return, we offer permanent roles with a competitive package, and generous staff discount schemes, enrolment into an occupational pension scheme and holiday entitlement over the statutory minimum.
We have positions available in the following stores:
Cambridge (Cambridgeshire) Guildford (Surrey)Oxford (Oxfordshire)Please email our HR Department with a CV, Covering Letter and the location(s) you are interested in working at to
hr@ssav.com.
Saturday Sales Consultant Roles
Your role will include assisting in the smooth and efficient running of the store, in order to maximise sales and profits, whilst maintaining high standards of customer service and a safe and attractive environment for both customers and staff. The ideal candidate will have the flexibility to work extra hours during the week, as required.
We have positions available in the following stores:
Brighton (East Sussex)Chelsea (London)Nottingham (Nottinghamshire)Solihill (West Midlands)
Please email our HR Department with a CV, Covering Letter and the location(s) you are interested in working at to hr@ssav.com.
Head Office Roles - eCommerce Customer Service Representative
Reporting to the Head of eCommerce, your role is to assist and support the eCommerce department with customer support enquiries (email and telephone). You will be part of a team which is responsible for handling incoming customer queries and achieving an exceptional level of customer support. This role offers a dynamic environment where you will learn from our existing eCommerce team to solve real problems in real time. If you have a wonderful way with people and want to work in a successful, market leading retail business, this is the opportunity for you.
Key tasks:
1. To assist with customer enquiries via email and telephone
2. To assist with the processing of customer orders placed online, deal with tracking queries, and answer Amazon messages
3. To assist with returns, including customer repairs and supplier returns
4. To assist with the processing of customer orders and work with the management team to monitor stock accordingly
5. To carry out accurate administration of the fraud management process
Location and hours of work
Monday to Friday 9.00am – 5.30pm based at Head Office (Sevenoaks, Kent), however, travel to other locations may be required.
Please email our HR Department with a CV, Covering Letter and the vacancy you are interested in working at to hr@ssav.com.