When you buy from Sevenoaks Sound and Vision online you always get free delivery, so whether it's the latest
compact wireless speaker, or a supersized 88" TV, there is never a delivery charge.
When you place your online order you also have the option to choose a third party mainland UK delivery address
(not available for orders paid for using Novuna finance). Please note that we can only ship to mainland UK
addresses, and reserve the right to cancel and refund any orders placed from outside mainland UK. For security
reasons, once you have placed your order you cannot re-direct your delivery.
Once your order has been dispatched, your online account will be updated and you will receive a PDF copy of your
invoice by email.
We mainly use couriers for our deliveries. Most items are shipped with DPD Local and arrive within 2 working days
from dispatch. If you enter a mobile number when you checkout, our couriers can use this to keep you informed of
your delivery by text message. If you download the DPD app you can track your driver in real time, and you also
have the option to re-arrange your delivery day.
If you are ordering a TV or large item it will be delivered to you by one of our 2 man courier teams who
specialise in large item deliveries. Please see our list of UK postcodes that we cannot
deliver large items to. The couriers will contact you shortly after your order has been placed to arrange a
convenient delivery slot. We aim to deliver TV's within 5 to 7 working days.
We advise you to sign for all TV deliveries as "unchecked", as in the unlikely event of there being a problem,
this enables us to resolve it as efficiently as possible. We also advise you to retain all packaging for a minimum
of 30 days as returns can only be authorised if the product is in its original packaging.
If you have any query relating to your delivery please contact us.