What Hi-Fi Awards 2023

Sevenoaks Sound and Vision Support

For Telesales and Technical Support please call 0333 016 4775

Please note Telesales and Technical Support hours are 9am to 5:30pm Monday to Saturday, and 9.30am to 4pm Sunday (excluding Bank Holidays)

For Order Support please call 01732 740944

Please note Order Support hours are 9am to 5pm Monday to Friday (excluding Bank Holidays)

Ordering Online

Delivery to UK mainland addresses is free. Please note that we can only ship to mainland UK addresses and reserve the right to cancel and refund any orders placed from outside mainland UK.

We do not sell certain products and brands online so these are only available in-store.

We only ship to UK mainland addresses.

We accept Visa, Mastercard, Maestro, PayPal, AMEX, Amazon Pay and Novuna Consumer Finance. AMEX and Novuna Consumer Finance may not available in all stores. PayPal and Amazon Pay is only available online.

Check that you have selected the correct card type, entered your CVV number (last three digits on the signature strip) and all other details are correct. If you have recently moved and not amended your card details, please contact your bank to get this updated. If you continue to have problems please contact your bank or our customer support team.

If you wish to cancel your order, please contact us quoting your order number and your cancellation reason.

Yes. You can call our UK based team on 0333 0164775 (local rate call) to place an order over the phone. We are available Monday to Saturday 9am to 5.30pm, and 9.30am to 4pm Sunday (excluding Bank Holidays). Please note we can only accept payment by credit/debit cards for these orders.

As soon as you place your order using a credit/debit card, payment is allocated to us. Once the transaction has been authorised your payment is released to us by your bank. If you pay using PayPal, please refer to their T&Cs. If you are paying by Novuna Consumer Finance please refer to our Finance FAQs. If you pay with Amazon Pay your card will be charged when your order has been succesfully placed and accepted.

Representative examples and FAQs can be found here.

Faulty Products

If you believe your product to be faulty, please fill in our Online Return Request Form. Relevant contact information can be found on your receipt/invoice.

If you believe your product to be faulty, please contact us. Relevant contact information can be found on your receipt/invoice. Your product will need to be returned for assessment.

You will need to contact the store you purchased the product from. This information can be found on your receipt/invoice.

Returns & Refunds

If you wish to return your product for a refund, please fill in our Online Return Request Form. Relevant contact information can be found on your receipt/invoice.

You will need to contact the store which you purchased the product from. You can find the contact details for the store at the top of your receipt.

If the product arrives faulty, we will arrange collection from you for free. If you have changed your mind or the product is unsuitable then you will need to arrange return at your cost.

Product Advice & Demonstrations

For product advice we recommend you contact your local store. Our in-store teams are specialists and trained in the products we sell so they know what they're talking about!

You need to contact your local store to arrange a time & date for a demonstration. You can ask for a specific system you're interested in or our teams can suggest a solution. Feel free to take along your own music or movies!

Clearance Items

If you would like more information about the condition of a clearance product, please contact the branch that has listed the product. If it is a store that has listed the product you can find their details here, If it has been listed by 'Mail Order Dept.' then please find the contact details below.

Yes, all clearance products come with a full warranty unless otherwise stated.

Yes, our returns policy is also applicable to clearance products purchased online.

Typically open box products are products listed by our mail order department. These can be ex-display from one of our stores, ex-service, ex-review or a customer return.

General Information

At the botton of our website there is a box where you can enter your email address and click "Sign Up!" Make sure to confirm your email address!

Yes, just log into your account and you can edit all of your details and change your password.

No, generally we do not offer trade-ins or buy back products. Sometimes we may run a trade-in promotion and this will be displayed clearly on our product pages.

We do not offer a gift wrap service. Please note that some products are shipped in packaging which may reveal the contents.

We do not sell gift vouchers/cards.

We do not sell extended warranties.

You can find our policies here which include an outline of our tracking technology.

Contact Us

If you have placed an order online, or have a question about placing an order online, please email support@ssav.com or ring 01732 740 944.
We endeavour to answer all customer emails within 24 working hours. Our office hours are Monday to Friday, 9am to 5:00pm. We are closed on Bank Holidays.

If you need advice about products, in-store purchases or to book a demonstration please use our Store Locator to find contact details for your local store.

If you have a website improvement suggestion or if you have noticed an error, please email support@ssav.com

Head Office/Registered Office

Sevenoaks Sound and Vision Limited
Unit 1
Morewood Close Industrial Estate
Sevenoaks
Kent
TN13 2HU

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Credit subject to status and affordability. Terms & Conditions Apply. Sevenoaks Sound and Vision Ltd. are a credit broker and are Authorised and Regulated by the Financial Conduct Authority. Credit is provided by Novuna Personal Finance, a division of Mitsubishi HC Capital UK PLC Authorised and Regulated by the Financial Conduct Authority. Click here to see Finance Terms & Conditions and Illustrations

PayPal Credit and PayPal Pay in 3 are trading names of PayPal (Europe) S.à r.l. et Cie, S.C.A. 22-24 Boulevard Royal L-2449, Luxembourg.  PayPal Credit: Terms and conditions apply. Credit subject to status, UK residents only, Sevenoaks Sound and Vision Ltd. acts as a broker and offers finance from a restricted range of finance providers.  PayPal Pay in 3: PayPal Pay in 3 is not regulated by the Financial Conduct Authority. Pay in 3 eligibility is subject to status and approval. UK residents only. Pay in 3 is a form of credit, may not be suitable for everyone and use may affect your credit score. See product terms for more details.

Representative Example - Representative 23.9% APR (variable) - Purchase rate 23.9% p.a. (variable) - Assumed credit limit £1,200